Course Content & Objective:

During times of change employees normally go through a phase of denial, falsely believing that the change will not affect them, or it will soon be over again. During this time, it is important to communicate with candor, not shying away from repeating the tough truth over and over again. Once the change starts affecting people, they can no longer deny the facts and go into resistance. The pain derives from not being able to let go from the good old times. This is a time when many get stuck and productivity goes down. This is the time when most leaders fail to show empathy and understanding for their staff which is most needed in order to bring them to acceptance and back on track as fast as possible. Only after having reached this acceptance people can enter the phase of exploration and finally commit to the change.

This Leadership workshop which is split into two sessions of 2.5 hours will support you in leading more successfully during times of change in order to regain higher levels of productivity and collaboration.

Target Group:

Business Leaders, HR Managers, General Managers

Participants will learn:

• the four phases of change and how to best address them as a leader
• how to effectively communicate when being faced with change, challenge and conflict
• how to emotionally manage yourself as a leader in challenging times
• the four steps of compassionate communication and how to successfully use them for self and others
• how to dissolve resistance and transform it into higher productivity and willingness to co-create change
• how to avoid, mitigate, solve and manage conflict
• How to address challenging messages in an honest but compassionate way
• How to effectively provide candid and constructive feedback to Low Performers, Solid Performers and High Performers
• How to take full responsibility as a leader instead of shying away or blaming others or the circumstances

Training Outline:

Session 1 (May 6 3:00pm-5:30pm 2.5 hours): Foundation, Theory and Self-Application

• Introduction, Logistics and Icebreaker
• The four-phase model of Change
• The leader’s “response-ability”
• Self-Reflection and Experience sharing
• The four steps of Compassionate Communication
  • Difference between Observation vs. Interpretation/Evaluation
  • Difference between Feelings and Thoughts
  • Difference between Needs and Strategies
  • Difference between Request and Demand
• Questions & Answers + Wrap up

Session 2 (May 7 3:00pm-5:30pm 2.5 hours): Deepen understanding, applying and practicing

• Recap of Session 1:
• Introduction to the Low, Solid and High-Performance Curve
• How to prepare for a feedback conversation with Low, Solid and High Performers
• Individual preparation for candid compassionate Feedback Role Plays
• Execution of Roleplays
• Review and Feedback of Roleplays
• Questions & Answers, Wrap up & Course Evaluation

Agenda:

This 5-hour training will be held online in 2 sessions:

Wednesday, May 6 - from 3:00 pm to 5:30 pm
Thursday, May 7 - from 3:00 pm to 5:30 pm

Facilitator: Tilman Rieger

Internationally certified Executive Coach (IOBC)

Leadership Trainer & Workshop Facilitator

Communication Expert & Consultant

Conflict Mediator

With two decades of HR leadership, consulting, facilitation & coaching experience Tilman Rieger founded 8C Consulting in order to help his clients reach more effective communication, leadership and collaboration. 

In his former role as HR Director of General Motors Europe Tilman was overseeing 3000 employees across Europe and driving major corporate changes and restructurings.

Today, Tilman works as a certified executive coach, with particular expertise in transactional analysis, compassionate communication and cross-cultural management. He also passionately designs, conducts, and facilitates leadership training and workshops for both managers and associates across different business fields and cultural backgrounds. 

He is the President of the Shanghai Coaching Circle, and in the executive committee of China’s probably strongest public speaking club: Shanghai Leadership Toastmasters Club. 

Tilman holds degrees in Personnel Management & Economy as well as a Master's in Educational Science, Psychology and Sociology. 

He is of German and U.S. nationality, and has lived in Chicago, Frankfurt, London, Paris, Madrid, Zürich and now Shanghai. He is fluent in German, English, Spanish, and conversational in French and Mandarin.