Learning Objective

This 5-hour online live course covers the fundamental skills and introduces professional emailing rules. Participants are provided samples to also review and the trainer shows good and poor examples of emails. There is interaction during the training with group work, individual feedback available after each session. Participants will be required to complete a pre-training assignment and complete before the first class to use during reflective exercises.

Course Content

Session 1: Getting Started-Setting the Rules (2 hours)

• Email rules and tips
• Purpose
• Feedback vs. reply
• Etiquette
• Homework exercise

Session 2: Following a Structure (1.5 hours)

• Requesting information
• Positive language
• Email tone
• Return on Investment (ROI) Structure
• Tailoring engagement and email tone
• Motivate with reasons
• Homework exercise

Session 3: Writing a Difficult Email (1.5 hours)

• Choosing the right tone
• Structure to prepare a longer email
• Problem-cause structure in email
• Defining solutions
• Sample email discussion
• Post course exercises: submit and receive answers

The course includes:

• Pre-training exercises => Training => Post-training assessment
• Zoom webinar
• Break-out groups
• Homework
• Access to online post-assessment

Target Group  参加对象

Staff who need to enhance fundamental skills and understand the rules of email writing

Detailed Schedule  具体时间

This 5-hour training will be held online in 3 sessions as following:

14:00-16:00, Tuesday, 26 May 2020

14:00-15:30, Wednesday, 27 May 2020

14:00-15:30, Thursday, 28 May 2020

Trainer  培训师

Mr. Alistair McArthur

During his 16 years based in China, Mr. McArthur has trained thousands of executives and staff around Asia and in China.

He is a Certified Facilitator of the Strength Deployment Inventory (SDI) focusing on improving relationships through increased understanding and effective personal and professional communication.

He has managed international teams and is now sharing his knowledge to develop interpersonal skills, and leadership, while also working with organizational leaders to improve stakeholders’ communication and service.

His ability to take development programs beyond the fundamentals has led to great success in his courses. When this is added to his drive and energy in class, participants often see quick results.

His experiences have enabled him to grasp an understanding of the cultural and individual challenges many people face in their professional roles.

Remark

Online access will be sent the day prior to the training start date. The training platform is Zoom Meeting, please install Zoom Meeting in advance.

课程链接将在开课前一天发送。培训将通过Zoom平台进行直播，为保证流畅度，建议提前在听课设备上下载Zoom Meeting。