Introduction

Why do we need communication? The reason is simple: we need to work together for results. “I do
not know why he does not come to this meeting. But I do, according to our rules and processes,
have sent him emails and copies others in.” Is this effective communication with “him”? Of course
NOT: communication is not to generate records, it is for results.
Although modern technologies put us closer and make our communication more convenient,
misunderstandings still cannot be eliminated. We ware our own “lenses” when communicating with
other and those “lenses” are made so much complicated by our cultural background, growing
experience, education, family etc. Those “lenses” control our ways of expressing ourselves,
listening to others and interpreting information. And all of these make interpersonal communication
highly complicated and challenging.
In most situations we can communicate with others effectively. Yet we still from time to time trapped
in difficult situations. What puts us in such challenging situations? How shall we cope with those
situations and still be effective? What skills can help us break difficult “patterns” and become
proactive in communication? If you are interested in exploring options and answers to these
questions, this program is your right choice.

Benefits
- Understand value of communication and how to measure effectiveness of it
- Get full self awareness on communication habit/pattern and extend styles of communicating
with others;
- Master key skills of breaking communication “patterns” for more effective results
- Master key skills of dealing with challenges in various difficult situations
- Explore solution for real cases

Target group
- Staff at all levels

课程概述

我们为什么需要沟通？因为我们需要合作并达成结果。“我也不知道为什么他没来参加会
议，但我按规定和流程已经给他邮件了，并且抄送给相关人员了。”这是“我”与“他”的有
效沟通吗？显然不是：沟通的目的是为了结果，而不是为了完成流程或留下证据。
尽管现代科技的发展，拉近了我们的距离，让我们有更多的沟通便利，但却无法减少沟
通中的误解，因为我们常常戴着自己的有色眼镜与人交往。我们的文化背景、成长阅历、教育
背景、家庭环境等，形成了我们每个人独特的过滤器。这个过滤器决定了我们如何表达与倾
听，如何诠释与评价语言和非语言的信息。正是这些，让人与人之间的沟通变得复杂而充满挑
战。
在大多数的情境中，我们都能够与人进行有效沟通。尽管如此，我们还是会不时陷入不同
的沟通困境。是什么让我们陷入沟通的困难情境？我们该如何应对这些困境并获得好的沟通效
果？什么样的技能能够帮助我们打破沟通困境并掌握主动？如果你对探寻这些问题的答案有兴
趣，那么，这门沟通行为提升的课程或许就是你需要的。

课程收益：
- 理解沟通的价值及衡量有效沟通的标准
- 深入认知自己的沟通习惯，拓展自己与他人沟通的风格
- 理解沟通中行为互动的模式和原理，掌握有意识打破沟通僵局的技能;
- 掌握沟通的困难情境的核心技能
- 演练真实的个人案例

目标学员：

核心员工

培训师/Facilitator:

郝旺春（Leman）

软实力工场创始合伙人
软实力工场运营总监
高级软实力学习发展专家
APP 认证MBTI 施测师

个人基本信息及授课风格
郝旺春老师拥有中国人民大学工商管理硕士和天津工业大学工学硕士学位。他曾先
后在私营企业及欧美500 强企业集团担任销售相关的中高级管理职位，不仅如此，他还
曾两次创业，并因此获得了更为宽广和丰富的管理体验。
在欧美企业集团服务期间，郝先生还经常以内部培训师的身份为集团内分公司、办
事处、经销商、供应商等提供培训服务，并深受好评。
郝老师拥有丰富的跨行业和跨文化工作经验，曾出访加拿大、德国、荷兰、法国、
卢森堡、瑞士、马来西亚、越南等十几个国家，在能源、机械、电子、汽车、塑料、橡
胶、包装、玻璃等领域与这些国家的专业人士开展合作。
在软实力工场成立之初，郝老师即应软实力工场创始人蒋齐仕老师之邀请，投身于
个人及团队软实力发展这一专业领域的研究、咨询和培训工作。在为客户提供服务同时
郝老师始终在听得见炮火的业务拓展一线耕耘，以切实的行动诠释软实力工场坚守的
“践行自己所倡导的”学习发展理念。
郝老师擅长与学员共同创造深入的学习体验，他的授课风趣幽默、形式灵活、深入
浅出，能够充分激发学员的学习欲望，达成出色的学习效果。
培训理念与教学法训练
在任何的教育和培训中，从教者的理念和方法都是最终结果的有力保证，优秀的学
习发展专家应该擅长用合适的教学法演绎课程内容，并在培训中不断激发学员的学习兴
趣、自我意识和改变自己的责任。在教学法方面，郝旺春老师在软实力工场接受了十分
严格的训练，深受软实力工场创造人蒋齐仕老师的影响，并在此基础上形成了自己独特
的授课风格。郝老师在教学法方面受到的训练包括：
– 基于Kurt
Lewin 的习惯改变模型(软化—改变—形成)的训练
– 基于软实力工场的培训师关键角色F.A.C.T 模型的训练
– 软实力工场Co-­‐‑creative 共创式教学法认证训练
– 基于MBTI 性格类型方面训练

Mr. HAO holds an MBA degree from Renmin Business School of Renmin University of China and a master degree of engineering from Tianjin Polytechnic University. He has successively served Chinese private enterprises and European & US top 500 companies in middle-senior managerial positions related to business development functions. He also tried twice to start his own businesses where he gained extensive entrepreneurial and management experience.

Mr. HAO has, for many years, delivered different training programs as internal trainer for branches, offices, dealers and suppliers while working in European and American companies.

Mr. HAO has extensive working experience in multi-industry and multi-culture environments. For business purposes, he had travelled to about 10 countries including Canada, Germany, Netherlands, France, Luxembourg, Switzerland, Malaysia, Vietnam and so on to cooperate with multi-field professionals related to Energy, Machinery, Electronics, Automobile, Plastics，Rubbers, Packaging and Glass etc.

Invited by Mr. Chris JIANG, founder of Soft Power Works, Mr. HAO joined the platform as founding partner and decided to devote himself to the areas of serving teams and individuals to develop their soft power. Since the very founding of Soft Power Works, Mr. HAO has been working in two roles: a certified learning professional as well as leader in business development. This special arrangement greatly enabled him to fully practice what Soft Power Works preaches: exercising soft power in real work.

Mr. HAO，who developed a humorous, flexible and deep but easy teaching style, is good at co-creating in-depth learning experiences to support participants to achieve excellent learning results.

Professional Didactics Training and Certification

The philosophy and didactics of learning professional provide powerful guarantee to final result in every education and training system. An excellent learning professional shall be expert in support participants to stimulate their learning motive, as well as to increase their self-awareness and ownership of self-changing. Mr. HAO has undergone rigorous training in Soft Power Works to become such an expert. He has been trained and certified by the following programs:

• Kurt Lewin Habit Change Training (Certified Programs by SPW)
• F.A.C.T Training (Certified Programs by SPW)
• Co-creating Training (Certified Programs by SPW)
• MBTI Certification Training (Certified Programs by APP)

Focus Areas

Behavioral training based on positive psychology and organizational behavior theory, with topics include but not limited to Self-Leadership, Assertiveness, Time Management, Effective Communication in difficult situations, Multi-Style Influencing, Leadership etc.